FAQs

Frequently Asked Questions

Last updated: 26 November 2025

Shipping & Delivery

How long does delivery take to the UK?
We strive to get your smart home electronics to you as quickly as possible.

  • Handling Time: We require 1–3 business days to process and pack your order.

  • Transit Time: Once dispatched, shipping typically takes 3–5 business days.

  • Total Time: You can generally expect your package to arrive within 4–8 business days.

How can I track my order?
As soon as your package leaves our warehouse, we will email you a tracking number. You can use this number to monitor the status and location of your shipment in real-time.

Will my order arrive safely?
Yes, absolutely. We understand that electronics are fragile, so we use high-quality protective materials to ensure your items are secure during transit. If, for any reason, your item arrives damaged, please contact us immediately, and we will make it right.

Returns & Payment

Do you offer returns?
Yes, we offer a 30-Day Easy Return Policy. If you are not completely satisfied with your purchase, please contact our support team within 30 days of receiving your order.

  • Condition: Items must be unused, in their original condition, and in the original packaging.

  • Cost: Please note that customers are responsible for return shipping costs for non-faulty items (e.g., change of mind).

What payment methods do you accept?
We accept a wide variety of secure payment methods, including:

  • Visa, Mastercard, American Express

  • Apple Pay & Google Pay

  • Secure Debit Cards
    All transactions are encrypted and processed through trusted payment providers to ensure your financial data remains safe.

Customer Support & Business Info

How can I contact your support team?
We are here to help! You can reach us via email or phone during our business hours (Monday–Friday, 9:00 AM – 5:00 PM GMT).

Where is Nexoten registered?
Nexoten is a brand operated by Winnersofdrop Ltd. We are committed to transparency and compliance. Our registered business address is:

Winnersofdrop Ltd
Dephna House, Launchese
7 Coronation Road
London, United Kingdom
NW10 7PQ