Refund & Return Policy

Last updated: 26 November 2025

At Nexoten, we strive to ensure you have a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, our team is dedicated to making it right.

30-Day Return Guarantee

We offer a straightforward return policy. You may return any unused and undamaged items within 30 days of the delivery date.

Return Eligibility Requirements

To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original, unused condition.

  • It must be returned in the original packaging.

  • All included accessories, manuals, or parts must be included.

Non-Returnable Items

Please note that we cannot accept returns for:

  • Items that show clear signs of use or wear.

  • Items damaged due to customer mishandling after delivery.

  • Clearance items or "Final Sale" products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please notify us within 7 days of delivery. Be sure to include clear photos demonstrating the issue. We will arrange for a replacement or a full resolution at no additional cost to you.

How to Initiate a Return

  1. Contact Us: Email us at contact@nexoten.com with your order number and the reason you wish to return the item.

  2. Receive Instructions: We will reply with the necessary return instructions and the specific return address.

  3. Inspection & Refund: Once we receive your package and verify its condition, we will proceed with your refund.

Refund Timeline

We process refunds within 5 business days of receiving and inspecting your returned item.

Note: After we issue the refund, your banking institution or payment provider may take an additional 3–5 business days to post the funds back to your original payment method.

Return Shipping Fees

  • Standard Returns: Customers are responsible for the return shipping costs for non-faulty items (e.g., change of mind).

  • Defective Items: Nexoten will cover all shipping costs associated with returning damaged, defective, or incorrect items.

Return Address Warning

Please do not send returns to our registered business address. We will provide you with the correct warehouse address for returns once your request has been approved.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Nexoten is a brand operated by Winnersofdrop Ltd and offers shipping to the United Kingdom.